This Privacy Policy explains how Coinner (Coinner, we, us, or our) collects, uses, and protects personal data when you access and use the Coinner platform at https://dydx.coinner.co.

Coinner provides a cloud-based automation platform that allows users to operate trading bots connected to their own dYdX accounts. Coinner does not hold customer funds, does not execute custody services, and does not process payments.

1. Who We Are

Coinner is the operator of the Coinner platform and acts as the data controller for personal data processed in connection with the service.

If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us at: support@coinner.co.

2. Information We Collect

We collect only the information necessary to operate and secure the Coinner platform.

Coinner accesses this data only to operate the automation you explicitly configure.

3. How We Use Your Data

We process personal data for the following purposes:

• Service Operation: To create and manage your account, run trading bots, monitor system health, and provide customer support.
• Security & Reliability: To detect abuse, prevent unauthorized access, maintain platform stability, and protect user accounts.
• Communications: To send essential service notifications, security alerts, and product updates. Marketing messages are optional and can be disabled at any time.
• Legal & Compliance: To comply with applicable laws, respond to lawful requests, and protect Coinner's legal interests.

4. Legal Bases for Processing

• Performance of a contract (providing the Coinner service)
• Legitimate interests (security, reliability, fraud prevention)
• Consent (where required for optional communications)
• Legal obligations (where applicable)

5. Data Sharing & Transfers

We share data only with trusted service providers necessary to operate Coinner, including:

• Cloud infrastructure providers
• Authentication services
• Monitoring and logging tools
• Email delivery services

We do not sell personal data or share it with advertising networks. Data may be processed in multiple jurisdictions. Where required, appropriate safeguards are applied to protect personal data.

6. Data Security

We use industry-standard security measures, including:

• Encrypted storage of API credentials
• Restricted internal access
• Regular infrastructure monitoring
• Users remain responsible for safeguarding login credentials and API keys

No system can be guaranteed 100% secure. Users are responsible for safeguarding their login credentials and API keys.

7. Data Retention

We retain personal data only for as long as necessary to:

• Provide the service
• Meet legal and operational requirements
• Resolve disputes
• Aggregated or anonymized data may be retained for analytics and system improvement

8. Automated Processing

Coinner uses automated systems to execute user-configured trading strategies and to monitor platform health. These processes operate strictly according to user-defined settings and do not produce independent legal or financial decisions outside the scope of the service.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent where applicable

Requests can be submitted to support@coinner.co. We aim to respond within a reasonable timeframe.

10. Third-Party Services

Coinner integrates with external platforms such as dYdX. This Privacy Policy applies only to Coinner-controlled services. Third-party platforms operate under their own privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the platform indicates acceptance of the updated policy.

Effective: December 1, 2025

For privacy-related questions or requests: support@coinner.co